Shipping policy
Shipping
Last updated: 28 July 2026
This is an English translation of our Danish shipping policy. The Danish version is the legally binding one — if the two differ, the Danish text applies.
In short
- Free shipping on orders over DKK 499
- Delivery in Denmark: typically 3-8 business days
- We do not print until you order — hence the extra couple of days
1. How your poster comes to be
We do not keep a warehouse full of posters. Your poster is printed when you order it, at the printing facility in our partner network closest to your address.
That gives two advantages: the print is new and undamaged when it reaches you, and the transport is shorter, because the poster does not have to cross a continent first in order to sit in a warehouse.
The price is a couple of days' extra wait. We think that is a good trade.
2. Delivery time
| Production | Shipping | Total | |
|---|---|---|---|
| Denmark | 1-3 business days | 2-5 business days | 3-8 business days |
| Rest of the EU | 1-3 business days | 3-7 business days | 4-10 business days |
| Rest of the world | 1-3 business days | 5-12 business days | 6-15 business days |
These times are indicative and are counted from the point your payment is approved. In the run-up to holidays and during sale periods it can take longer.
In any case we deliver no later than 30 days after you order, unless we have expressly agreed otherwise with you. If that is not met, you may give us a reasonable additional deadline — and if we still fail to deliver, you may cancel the purchase and get all your money back.
3. Shipping prices
Shipping is calculated from your delivery address and the size of the order, and is always shown before you confirm the order.
Free shipping on orders over DKK 499.
If you order several posters, they are shipped together wherever possible. That is cheaper for you — and the shipping on the second poster is next to nothing.
4. Shipping and tracking
Posters are sent in a rigid cardboard tube or flat-packed in stiff protective packaging, depending on the format. Framed posters are always sent flat-packed with corner protection.
When your order is dispatched, you receive an email with a tracking number. If it is not in your inbox, check your spam folder — and write to us if it does not turn up.
5. The address has to be right
Check your delivery address before you order. Production starts quickly, and we cannot always correct it in time.
If a parcel comes back to us because the address was wrong, or because it was not collected in time, we will contact you. You can have it sent again on payment of new shipping, or have the item refunded less the shipping we have already incurred.
6. Delivery outside the EU — customs and duties
If you order to a country outside the EU, customs duty, import VAT and handling fees may be added. They are charged by the authorities in the receiving country, not by us, and they are paid by you.
We cannot tell you the amount in advance — it depends on that country's rules. If you refuse to pay them, and the parcel is therefore returned or destroyed, we cannot refund the shipping.
7. If the parcel is damaged or does not arrive
If the parcel is visibly damaged on arrival, take a photo before you open it and write to noorbayt@growgineer.com. That makes the case simple for both of us.
If the poster is damaged inside, we will send a new one or refund your money — see the Refund Policy.
If tracking shows no movement for more than 7 business days, contact us. We will then investigate with the carrier and send a new poster if it is lost. You should not pay for a parcel you have not received.
8. Where we deliver
We ship to Denmark and to the countries that can be selected at checkout. If your country cannot be selected, we are unfortunately not able to ship there yet — write to us and we will let you know when it opens.
Contact
noorbayt@growgineer.com — we reply within 2 business days.