Refund policy
Refund Policy and Right of Withdrawal
Last updated: 28 July 2026
This is an English translation of our Danish refund policy. The Danish version is the legally binding one — if the two differ, the Danish text applies.
In short
- 14-day right of withdrawal from the day you receive the item
- Write to noorbayt@growgineer.com — you do not need to give a reason
- You pay the return shipping. If the item is faulty, we pay
- Your money is back in your account no later than 14 days after we receive the item
1. Right of withdrawal
You have a 14-day right of withdrawal without having to give a reason.
The period runs from the day you, or a person you have designated — other than the carrier — take physical possession of the item. If your order consists of several items delivered separately, the period runs from the day you receive the last item.
If the last day falls on a public holiday, a Saturday, Danish Constitution Day (5 June), 24 December or 31 December, the deadline expires on the following business day.
Does the right of withdrawal apply to print-on-demand posters?
Yes. Our posters are not printed until you order them, but you choose them from a fixed range, and they are not made to your individual specifications or given a personal touch. The exemption in the Danish Consumer Contracts Act for custom-made goods therefore does not apply here, and you have a full right of withdrawal.
(Should we later offer posters that you design yourself, or that carry a name or text you provide, those would be exempt. If so, it will be stated clearly on the relevant product page before you buy.)
2. How to withdraw
Write to noorbayt@growgineer.com before the deadline expires. State your order number and which items it concerns. You may use the standard withdrawal form at the bottom of this page, but you do not have to.
It is enough that you send the message before the deadline expires — you do not need to have received a reply.
You can withdraw from the whole order or only part of it.
Important: It is not enough simply to refuse the parcel, or to leave it uncollected at a pickup point, without telling us. We need a clear notification from you.
3. Returning the item
You must return the item no later than 14 days after telling us that you are withdrawing.
Send it to:
Limitless Card ApS — NoorBayt returns
Niels Ebbesens Gade 22
8900 Randers C
Denmark
You pay the cost of return shipping yourself. The price depends on the size of the parcel and your carrier; expect DKK 40-80 within Denmark.
We recommend sending it with tracking and keeping the receipt. You bear the risk for the item until we have received it. We do not accept parcels sent cash on delivery.
How to pack the poster
Return the poster in the original tube packaging or an equivalent rigid cardboard tube. A poster sent in an ordinary envelope, or folded, arrives creased, and that is treated as a reduction in value you are liable for — see section 5.
4. Refunds
Once we have received the item back and approved its condition, we refund the amount you paid for the item.
We also refund the cheapest standard shipping we offered on your original order. If you chose a more expensive delivery method, we do not refund the difference. Return shipping is not refunded.
If you withdraw from only part of an order where free shipping was triggered by the order total, and the remaining purchase falls below the DKK 499 threshold, we may deduct the shipping you would otherwise have paid.
The refund is made no later than 14 days after we receive the item — or after you have documented that you have sent it back, if that happens first. We use the same means of payment as for the purchase, unless you expressly agree otherwise with us. You will not be charged any fees.
5. The condition of the item — what may you do with it?
You may examine the item in the same way you would be able to in a physical shop. So you may unroll the poster, look at it and hold it up against the wall.
You may not, however, start using it. If you have hung the poster up with tape, pins or glue, mounted it in a frame with adhesive fixings, trimmed it, or otherwise handled it so that it can no longer be sold as new, you are liable for the resulting reduction in value.
In practice this means we may deduct an amount from your refund — in serious cases the full value of the item. We always tell you the reason and the amount before deducting anything.
6. Faults, defects and transport damage
If the item is defective, incorrect or damaged in transit, this is not a withdrawal case — the 2-year statutory right to complain about defects applies instead, and we pay the return shipping.
Contact us at noorbayt@growgineer.com with:
- Your order number
- A photo of the fault
- For transport damage: also a photo of the packaging
We will then send a new poster or refund your money, whichever you prefer. For an obvious printing fault we usually do not ask for the item back — it costs more to return than it is worth to us.
If the parcel is visibly damaged on arrival, take a photo before you open it. That makes the case simple for both of us.
Complain within a reasonable time after you discover the fault. Within 2 months is always considered timely.
7. Changing or cancelling an order before dispatch
Our production starts quickly. Write to us as soon as possible if you want to change or cancel an order. If printing has not started, we cancel free of charge. If it has started, you will instead need to use the right of withdrawal once the item has arrived.
Pay particular attention to the address: an order sent to an incorrect address that you entered yourself is not a defect in the item.
Standard withdrawal form
Complete and return this form only if you wish to exercise the right of withdrawal. You can also simply send an ordinary email.
To
Limitless Card ApS, Niels Ebbesens Gade 22, 8900 Randers C, Denmark — noorbayt@growgineer.com
I hereby give notice that I wish to exercise the right of withdrawal in connection with my contract of sale for the following goods / supply of the following services:
_______________________________________________
Ordered on: ____________ Received on: ____________
Consumer's name: _______________________________________________
Consumer's address: ____________________________________________
Order number: ____________
Consumer's signature: ______________________ Date: ____________
(signature only required if this form is submitted on paper)